возврат билета у Airasia

У AirAsia нет возврата денег за билеты. Вы можете вернуть только стоимость аэропортовых сборов (обычно составляют небольшую часть от общей стоимости)

If I do not wish to fly after purchasing a flight or if I could not show up for flight, what can I refund?
Sep 28, 2017•FAQ

The booking of a seat is confirmed after full payment of the fare is made and after we issue you a booking number and/or the Itinerary. 

However, you can get a refund on Airport Tax. In the situation where you did not board the flight, you may request for a refund on the Airport Tax paid, within six (6) months after the scheduled date of flight departure. You have the option of an AirAsia Credit Account or back to the original mode of payment.

Should you prefer the AirAsia Credit Account, the full amount of the airport taxes paid will be refunded. On the contrary, refund back to the Original Payment Mode is subject to a refund fee (per guest per sector) as stated in our Fees and Charges. Other services purchased together with the flight would not be refunded.

Но если этому маршруту вы в принципе готовы слетать с Airasia позднее — на следующий виза-ран, к примеру, — вы можете поменять дату билетов с доплатой. А вот маршрут не можете.